Terms of service

Terms of Service – Zorimm

Effective Date: [Insert Date]

Welcome to Zorimm. These Terms of Service (“Terms”) govern your use of our website, Zorimm.com, and our services. By accessing our website or placing an order, you agree to be bound by these Terms.

1. OVERVIEW

Zorimm is a e-commerce store operating in the Kingdom of Saudi Arabia (KSA). We offer a variety of products including fashion items, gadgets, electronics, makeup, and home & kitchen décor.

We do not keep physical inventory. All products are sourced and shipped through third-party suppliers.

2. ELIGIBILITY

By using this website, you confirm that:

  • You are at least 18 years old, or using the site under supervision

  • You provide accurate and complete information

3. PRODUCTS & SERVICES

  • We aim to display products as accurately as possible

  • Product availability may change at any time without notice

  • We reserve the right to discontinue any product

4. ORDERS & FULFILLMENT

  • Orders are processed after confirmation

  • Products are shipped directly to customers through our fulfillment partners

  • Once shipped, you will receive tracking details (if available)

5. SHIPPING POLICY

  • We currently ship across Saudi Arabia (KSA)

  • Estimated delivery time: 1 to 3 business days

  • Delivery times may vary due to logistics or unforeseen delays

  • We are not responsible for delays caused by courier companies

6. PAYMENTS

  • Payment methods may include:

    • Cash on Delivery (COD)

    • Advance payment (if applicable)

We reserve the right to update or change payment methods at any time.

7. REFUND & REPLACEMENT POLICY

  • No refunds are allowed under any circumstances

  • Only replacement is offered in case of:

    • Damaged product

    • Wrong item delivered

Replacement Conditions:

  • Request must be made within 10 to 15 days of delivery

  • Product must be unused and in original condition

  • Proof (image/video) may be required

We reserve the right to reject replacement requests that do not meet these conditions.

8. CUSTOMER RESPONSIBILITIES

You agree:

  • Not to place fake or fraudulent orders

  • To provide correct shipping details

  • To cooperate during delivery

Fraudulent activity may result in order cancellation and legal action.

9. LIMITATION OF LIABILITY

Zorimm is not liable for:

  • Shipping delays beyond our control

  • Losses caused by incorrect customer information

  • Indirect or incidental damages

Our liability is limited to the value of the purchased product.

10. DATA PRIVACY

We are committed to protecting your personal information. Customer data is used only for order processing and service improvement.

We implement reasonable security measures but cannot guarantee absolute protection.

11. INTELLECTUAL PROPERTY

All content on this website (logos, images, text) belongs to Zorimm and may not be used without permission.

12. TERMINATION

We may suspend or terminate access to our services if:

  • You violate these Terms

  • You engage in harmful or fraudulent activity

13. GOVERNING LAW

These Terms shall be governed in accordance with applicable laws of Saudi Arabia.

14. CHANGES TO TERMS

We reserve the right to update these Terms at any time. Continued use of the website means you accept those changes.

15. CONTACT INFORMATION

For any questions or concerns:

📧 Email: zuhrahemirates@gmail.com
📍 Location: Riyadh, Saudi Arabia

16. AGREEMENT

By using Zorimm.com, you confirm that you have read, understood, and agreed to these Terms of Service.